About the service 

We offer appointments with a librarian supported by a professional interpreter if you need help with research or finding resources in our collections.   

Appointments are:  

• up to one hour  
• one-on-one  
• held via telephone or in person at the Library  
• conducted between 10am – 4pm, Monday-Friday 
• supported by an interpreter in your preferred language  

What we can help with

You can request an appointment if you need:  

• information or help with joining the Library  
• guidance on resources available in our collection
• help with research and Library services  

We cannot assist with:  

• general questions that are not related to our collections, such as other government services.  
• teaching how to research your family history. Use our family history research guide.
• orientation tours, school or group visits. Go to school programs or library tours.  

Who can book

You can request an appointment if you: 

• are residing in Australia 
• intend to use our unique collections or services. 

If you are a student, we may refer you to your educational institution. 

Find out more about how to join the Library. 

How to book

Submit an appointment request online. 

What happens next 

After you request an appointment, a librarian will contact you to: 

• confirm your requirements 
• arrange an appointment date and time 
• confirm if the appointment will be on the telephone or in-person at the Library 
• coordinate interpreter arrangements. 

The librarian will then spend: 

• up to one hour preparing 
• up to one hour with you in the appointment.